- Challenge:
A medical practice faced communication inefficiencies, including missed patient calls, long hold times and difficulty coordinating between front-desk staff, nurses and doctors. Their outdated phone system lacked voicemail-to-email, call forwarding and mobile integration, leading to frustrated patients and operational delays.
Solution:
The practice implemented a Unified Communications as a Service (UCaaS) solution, integrating VoIP, video conferencing, instant messaging and mobile extensions. Features like auto-attendant, voicemail transcription and seamless call routing improved accessibility for both patients and staff.
Outcome:
- Reduction in patient wait times on calls.
- Improved staff collaboration, reducing missed internal communications.
- Higher patient satisfaction, with easier appointment scheduling and follow-ups.
- Operational cost savings, eliminating the need for separate phone and messaging systems.
